British Airways Company: Changing the Culture Case Study

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With over two decades down the road, tradition modifications continue to draw attention of many organizations. In normal instances, cultural interventions give members hope of a treatment to each educational in addition to organizational imbalances. With cultural changes in place, the paper goals at handling the British Airways case and offering dependable answers to various questions. This will assist perceive numerous points that relate to the corporate.

What life was like on the old British Airways

Initially, issues were not good on the company because getting older airplanes had been the principle hitch to successful transportation. The industrial disputes had been the most important supply of poor efficiency evaluating to rivals who surpassed the standards laid down by British Airways. Further info reveals the dissatisfaction of shoppers that incurred huge losses. With the detrimental impact, the company was compelled to revise its cultural features and choose to concentrate on cultural change (Grugulis & Wilkinson, 2002).

What was troublesome about making change

Bringing adjustments to British Airways was accompanied by tough moments in adjusting the attitudes of the workers, stakeholders and customers. This is evident from the to launch a training packages that had been geared toward addressing the main considerations, particularly among the many employees members, who had a direct contact with the potential customers. bringing tradition of wearing garments that were not a part of the company’s official wear faced big resistance.

The course majorly aimed at addressing the behavioral patterns. The attendance staff have been advised to consider taking a constructive angle especially when coping with stress. Employees were to develop a constructive attitude when setting their private targets and construct confidence in oneself that would drive their spirit of accomplishment towards success at both a personal and organizational degree.

What components created the sense of urgency

A variety of elements had been concerned in the unease at the firm. Preliminarily, the clarity and helpfulness factor were majorly aimed toward satisfying the urgency of building both clear and specific goals for all of the subordinates. This was additional directed at supporting the subordinate members and enabling them to understand the necessities for his or her jobs.

This factor was additionally directed at addressing guidance, as well as availing clear-minimize selections. The second issue was about promotion of achievements to create an emphasis and a demonstrate commitment in the direction of achieving the set targets. The third factor lined influence on a teamwork and personal excellence based mostly primarily on the appreciation of additional efforts whereas expressing a way of dedication. Finally, care and trust cowl the last however not the least components that is building pleasant and warm relationships.

Who made up the guiding team and what have been their credentials

The main groups comprised mainly of personnel dealing with PPF messages. Requirements for the guiding groups entailed multi-abilities facet and staff work. The direct contact with the members of the employees performed a big position in guaranteeing an inclusive responsibility that referred to as for assist from team members (Bamber, Castka, Sharp & Motara, 2003). This helped the corporate improve its operations for the better, given the stiff competitors available in the market at present.


Bamber, C. J., Castka, P., Sharp, J. M., & Motara, Y. (2003). Cross-useful teamworking for total equipment effectiveness (OEE). Journal of Quality in Maintenance Engineering, 9(three), 223-238.

Grugulis, I., & Wilkinson, A. (2002). Managing Culture at British Airways: Hype, Hope and Reality. Long range planning, 35(2), 179-194.





Type Case Study
Pages 2
Words 506

Company Analysis
Language 🇺🇸 English

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