Quality Management and Performance

Quality Management and Performance Essay Sample

The specific content that interested me had been a paper I found within the University of Phoenix arizona Library “Quality Management plus Performance: An annotated review”. This particular article fascinated me as it gave a clear picture upon how management, leaders with poor skills can have got a great effect on quality. One of the particular main ideas in typically the article that stuck out there was how competition plus the demands of consumers have greatly changed typically the environment of business. Unlike in the past firms can no longer solely rely on their present business operations to outlive inside the competitive world. To be able to stay ahead of competition companies must implement brand new operation management practices. The particular article described how high quality management has become incredible as a new paradigm in management utilized to improve the overall effectiveness of your organization. Quality administration continues to be and is regarded as to be one regarding the major drivers regarding performance drivers in organizations. There have been numerous studies completed explore quality management and the relationship together with performance.

Typically the purpose of these scientific studies were to help supervisors and organizations implement effective quality management. Although there are contributing factors to quality management no solitary factor contributes to successful quality management. Also none of these contributing factors will improve or is guaranteed in order to improve performance in the organization. The TCO’s of which identify with my chosen topic are A, M, C, D and Electronic. Under TCO A, B, and C the definition of quality is identified and what it is to be able to manage quality. Also below this TCO it details the six different perspectives from which quality is usually defined which are: transcendent, product, value, user, production, and customer. Under TCO A, B, C, plus D the foundations associated with quality management were described and the founding philosophers regarding quality management.

This TCO also discovered the guidelines, practices, and methods of quality management which usually are quality management concepts, quality management practices, and quality management techniques. TCO’s C and E pinpoints the importance of customer care and engaging with clients. This TCO also pinpoints learning the needs of clients and customer segmentation. The evolution of quality management first evolved through typically the works of six philosophers; Shewhart (1924), Feigenbaum (1951), Crosby (1979), Ishikawa (1972), Deming (1982), and Juran (1986). Shewhart was most identified for his invention typically the control chart. Feigenbaum is known for having introduced typically the concept of total top quality control. Ishikawa most widely known with regard to associating quality circles as a way to achieve continuous improvement and making use of cause and effect layouts to solve problems.

Crosby is recognized for defining the 14 methods for quality improvement plus introducing the plan-do-check-action period. Juran is best known for identifying all of them fundamental functions of the quality management process: quality planning, quality control, and top quality improvement. The article highlighted several areas on just how quality management affects the particular performance of an organization. Research done came back with mixed results. Some scientific studies have proven that implementing quality implementation will surely have several benefits to an organization. However some studies have shown that organizations that have implemented total top quality managements do not necessarily outperform organizations that carry out not or have not necessarily implemented total quality management programs. From the results that have been published with regard to organizations that had difficulties with quality management implementation many factors were the main and cause of that.

Causes and problems with implementing top quality management are; human resource management, customer focus and satisfaction, best management commitment and management, process management, supplier quality management, quality information plus analysis, and strategic top quality planning, Human resource administration can be often times noticed as one of the particular most important requirements within order for total quality management to be a success. The HR division is the one area of the organization that incorporates a variety of organizational practices such since employee training, and team-work. The role of the human resource department weighs greatly on the results of quality. Customer focus in addition to satisfaction of the business is impacted on whether or not customers are satisfied or perhaps not. Satisfaction of customers plays a role inside whether a customer may remain loyal customer or perhaps take their business somewhere else. If the quality administration program put in spot is effective then that will reflect in the satisfaction of the customer.

Top management commitment and leadership is essential to the success regarding quality management programs. When management is committed to be able to the success of the organization, methods that are developed in addition to put in place to be able to meet the expectation associated with customers. Lack of determination from top management means that quality management cannot be effectively implemented. Quality information plus analysis for quality supervision places emphasis on the grounds that managers should be making quality choices based on relevant data only. Information collected through quality information and research also offers a great effect on quality performance in addition to firm performance. Strategic quality planning if implemented effectively with quality management plans can improve product high quality which increases customer satisfaction.


Ebrahimi, M., & Sadeghi, M. (2013). Quality supervision and performance: An annotated review. International Journal Regarding Production Research, 51(18), 5625-5643. doi: 10. 1080/00207543. 2013. 793426 Retrieved on Mar 18, 2015 from University or college of Phoenix Library